We deliver to all addresses in Sri Lanka. A full postal address is required to arrange the delivery.
Delivery Time
- Our staff work hard to dispatch your goods within 24 hours, but it could take a bit longer during promotions. Usually Delivery will happen within 2-4 working days (Monday – Friday) excluding any mercantile & public holidays.
- Once we receive your order our staff and reliable outsourced courier services will work hard to deliver your package within the commitment period. Please note that it could take a bit longer during promotions and unforeseen circumstances including Weather and country fuel shortages.
- Orders received on Saturday and Sunday will be processed on the following Monday. We will send you an e-mail when your order dispatch from our warehouse along with package tracking.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, invalid contact numbers.
- Orders will be packed and dispatched based on the availability of the items. In case a product is not available our representative will contact you to get confirmation to proceed further. Store Pick Ups and One day delivery service are not available and we only deliver as our standard procedure.
- Our courier partner will be contacting you prior to delivery to inform about the delivery.
Delivery Cost
- (For package volumetric weight – 1st Kg)
- All the locations Rs. 400
- Orders with a weight above 1KG will be subjected to an additional delivery charge for each additional 1kg -Rs.100
- Delivery charges for your order will be calculated and displayed at checkout.
Contact Amends
- Delivery will be made only to the address and contact numbers stated on the order
- If you wish to change it due to unavoidable circumstances request must be made to our hotline or send us a message to our WhatsApp
- Shipping delays may occur for delivery address amendments, but we promise we’ll always try our best to minimize this
- We do not allow change of products at the time of delivery. However, You may change an order before the order is dispatched.
- Somehow after 3 delivery attempts. your parcel will be returned to us.
Order Cancellation
- To cancel an order you have to contact us through our hotline or send us a message to our WhatsApp within 8 hours of period after placing the order.
- You may only cancel an order before it is dispatched.
- If you have any other questions or concerns, our team of helpers are here to guide you!
- Contact – Email Us: contact@evluster.com or Call Us : 0762615200
- Furthermore, Evluster, Go Luster (Pvt) Ltd holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity or if the item ordered is not available in stock.